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Privacy and Account Security at citybet88

Your personal information—from login credentials to payment details—is protected through encryption and strict access controls on our platform.

Data encryption on all transfersPayment details never sharedYour request, your choice

Explore the Lobby Read FAQ

What We Collect and Why

citybet88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on citybet88, we collect your name, email, phone number and date of birth to verify your identity and comply with local law. Payment information—your DANA, OVO, GoPay or QRIS credentials—is encrypted end-to-end and never stored on our servers after a transaction

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clears. We also track your login history, device type, IP address and which games you play, so we can spot unusual activity and improve your experience. Cookies on your browser help us remember your preferences and keep you signed in across sessions. Where local law permits,
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we may use your contact details to send you updates about new game rooms or account activity; you can opt out of marketing emails anytime through your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

How to Reach Us About Your Data

Team online

Live Chat

Open your account dashboard, tap the chat icon in the bottom right, and ask any question about how we handle your data. Our support team responds during lobby hours.

Email Support

Send your privacy question or data-access request to [email protected]. We aim to reply within 48 hours with details about your account data.

Account Settings

Visit Settings > Privacy & Security in your account dashboard to view your saved payment methods, update your contact preferences and see your data retention status.

DATA SAFEGUARDS

How We Secure Your Privacy

Encryption Standard

All data transmitted between your device and our servers uses 256-bit SSL encryption. Payment credentials for DANA, OVO, GoPay and QRIS are tokenised and never exposed in plain text in our systems.

Account Access Control

Your account is protected by a password and optional two-factor authentication via SMS or email. Only you can view your transaction history, balance and personal details unless you grant explicit permission.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain transaction records for tax and anti-fraud purposes for 7 years, then delete or anonymise the rest.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can disable non-essential cookies in your browser settings without losing core account functionality.

Third-Party Access

We never sell your personal data. Payment processors (DANA, OVO, GoPay, QRIS providers) and fraud-detection vendors see only the data they need to process transactions and protect your account.

Data Subject Rights

You can request a copy of your data, correct inaccuracies, or ask us to delete your account via Settings > Privacy & Security. We'll confirm changes within 5 business days where local law permits.

Privacy Questions Players Ask

No. We never sell your name, email, phone or payment details to advertisers, brokers or other platforms. Payment processors like DANA and OVO see transaction data only; marketing partners see anonymised play trends, not your identity.

After you close your account, we delete personal details within 30 days. Transaction records for deposits via DANA, OVO, GoPay and QRIS are kept for 7 years for tax and regulatory compliance, then permanently removed.

Yes. Go to Settings > Privacy & Security, select Download My Data, and we'll email you a complete file within 5 business days. The file includes your account history, payments, game play and contact preferences.

Device and IP tracking help us detect unusual login attempts, prevent fraud and keep your account secure. If we spot a login from an unfamiliar location, we'll alert you by email and ask you to confirm it's really you.

Your payment credentials are encrypted immediately, converted to a secure token and never stored in full on our servers. The payment provider processes the transaction directly; we only see a confirmation code for your records.

Yes. Essential cookies for login and account security stay active, but you can disable analytics and preference cookies in your browser. Lobby performance may slow slightly, but your account remains fully playable.

Open Settings > Privacy & Security, uncheck Email Marketing Notifications, and save. You'll still receive security alerts and transaction confirmations; marketing emails will stop within 24 hours.

Privacy and Account Security at citybet88

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Secure Your Privacy

Encryption Standard

Account Access Control

Data Retention

Cookie Management

Third-Party Access

Data Subject Rights

Privacy Questions Players Ask

01 Does citybet88 sell my personal data to third parties?

02 How long do you keep my account information after I close my account?

03 Can I download a copy of all my data?

04 Why does citybet88 track my device and IP address?

05 What happens to my payment details when I make a deposit via DANA, OVO, GoPay or QRIS?

06 Can I opt out of cookies and still play?

07 How do I stop receiving marketing emails about new games and promotions?

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