Reference

Terms & Conditions That Protect Your Account

When you open an account with citybet88, you're entering an agreement that spells out how your wallet works, what games you can access, and how we handle disputes.

Account creation & verificationPayment method rulesWithdrawal & dispute process
Explore the Lobby Read FAQ
citybet88 Terms & Conditions That Protect Your Account
HELP WHEN YOU NEED IT

How to Reach Us About Terms Questions

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby. Our team responds in real time during your session. Ask about account rules, payment holds or term clarifications.

Email Support

Send queries to [email protected]. Include your account number, the date of the issue and a description. We reply within 24 hours on weekdays.

Account Settings

Navigate to Settings > Account > Policies to view this full document and download a PDF copy. Update your contact email or phone from the same menu.

DATA & SECURITY

How We Protect Your Information

Encryption & Data Handling

Your account details, payment info and transaction history are encrypted end-to-end. We store data only as long as needed to process withdrawals and resolve disputes, then delete it within 90 days of account closure.

Cookie & Login Tracking

We use session cookies to keep you logged in and track login attempts for fraud prevention. You can clear cookies from your browser settings; you'll be logged out and asked to re-enter your credentials next time.

Account Verification

For withdrawals above Rp 5 million, we request photo ID and proof of address. This is standard anti-fraud practice. Verification takes 1–2 hours; your withdrawal then processes within 24 hours.

Changes to These Terms

We may update terms to reflect new payment methods, regional rules or security practices. Changes are posted here with 7 days' notice. Continued account use after that date means you accept the new terms.

Dispute & Complaint Process

File a dispute via the 'Report Issue' button in your account dashboard or email [email protected] with your reference number. We investigate and respond within 10 business days.

Access & Delete Your Data

Request a copy of your account data or ask for deletion by emailing [email protected] with 'Data Subject Request' in the subject line. We respond within 30 days.

Frequently Asked Questions About Terms

Funds in your account remain yours until you request a withdrawal. We don't forfeit deposits after a set period. Submit a withdrawal request to any linked payment method — DANA, OVO, GoPay or QRIS — and we process it within 24 hours. If you've made a deposit and want to close your account, contact us and we'll refund the balance.

The terms apply equally to all players. You cannot opt out of them, but you can close your account anytime. Navigate to Settings > Account Closure and confirm your choice. Any remaining balance is returned to your original payment method within 5 business days.

Access to certain games or payment methods depends on local law. If you're in a region where specific tables or slots are restricted, those won't appear in your lobby. Our support team can confirm what's available in your area. If you have questions about eligibility, email [email protected] with your location.

Yes. Open your account on any device and sign in with your email and password. Your balance, transaction history and payment settings sync instantly across phones, tablets and computers. Live tables play on desktop and tablets; slots and sportsbook work smoothly on all devices.

Withdrawals via DANA, OVO, GoPay and QRIS usually land within 30 minutes. If yours hasn't arrived after 2 hours, check your spam folder or contact your bank. Then reach out to our support team with your withdrawal reference number. We investigate and reprocess if needed, no charge.

No. You're allowed one active account per person. Multiple accounts violate our terms and may result in suspension and forfeiture of funds. If you've lost access to a previous account, contact support to recover or close it before opening a new one.

We update terms when new payment methods become available, local laws change or security practices improve. Updates are posted here with 7 days' notice. You'll also receive an email notification. Continued use of your account after the notice period means you accept the updated terms.

Related Pages

citybet88 Indonesia citybet88 Casino Register About Us citybet88 Login